Our Return and Refund Policy is designed to ensure that you feel confident in your purchases while maintaining the highest standards of safety and privacy.
To ensure the safety and efficiency of our products, returns are only accepted under specific conditions. Please review the criteria below to determine if your purchase is eligible for a return:
The product must be unused and in its original, sealed packaging. Products that have been opened, used, or tampered with are not eligible for return due to health and safety concerns.
The product must be returned within 30 days from the date of delivery. This time frame is essential to ensure that the products remain safe and effective for other customers if restocked.
You must provide a valid receipt or proof of purchase to initiate a return. This helps us verify your purchase and process your request smoothly.
The product must be returned in its original packaging, including all labels, documentation, and accessories that came with it. This ensures that the product is in a resalable condition and that no essential information is missing.
Please note: Products purchased as part of a promotion, sale, or special offer may not be eligible for return unless they are defective or damaged upon receipt.
Due to the nature of pharmaceutical products and the specific needs of our customers, certain items cannot be returned. These include:
If you meet the eligibility criteria and wish to return a product, please follow the detailed steps below to ensure a smooth and efficient process:
Before initiating a return, please contact our customer support team via Email at support@sigmahers.com or Phone at 7304344883 within 30 days of receiving your product. Provide your order number, the name of the product you wish to return, and the reason for the return. Our customer support team will guide you through the process and confirm whether your product is eligible for return.
If your return request is approved, you will be issued a Return Authorization Number (RAN). This number is essential for processing your return and must be included with your returned item.
Securely pack the product in its original packaging, ensuring that it is protected during transit. Include the RAN, a copy of your receipt, and any other relevant documentation.
Once we receive the returned product, it will undergo a thorough inspection to ensure that it meets all return eligibility criteria. This process may take several days. If the product is found to be ineligible for return (e.g., opened, used, or not in its original condition) no refund will be issued.
Sigma Hers takes great care to ensure that all products are of the highest quality before they reach our customers. However, in the rare event that you receive a damaged or defective product, please follow the steps below:
Immediate Reporting: Contact our customer support team immediately upon receiving the damaged or defective product. Provide detailed information about the issue, including photographs if possible, to help us assess the situation quickly.
If the product is confirmed to be damaged or defective, we will offer you a replacement at no additional cost. If a replacement is not available, you will be eligible for a full refund.
You may be asked to return the damaged or defective product for further inspection. In such cases, we will provide a prepaid shipping label for your convenience.
You will then receive your refund within 7-10 business days of processing the refund.
Our customer support team is here to assist you with any return or refund inquiries
