Cancellation Policy
Easy and hassle-free order cancellations to ensure your peace of mind.
Introduction
At Sigma Hers, your satisfaction and confidence mean everything to us. We understand that plans can change, and you may sometimes wish to cancel your order. Our goal is to make the process smooth, transparent, and hassle-free. If you’re looking to return a product or are awaiting a refund, please review our Returns and Refunds Policy for full details. Below, you’ll find our easy-to-follow Order Cancellation Policy, designed to ensure your experience with Sigma Hers remains simple, supportive, and worry-free.
Eligibility for Cancellation
Cancellations must be requested within 24 hours of purchase or before the product is dispatched. In case the product has been dispatched in less than 24 hours, you may still be eligible for cancellation. Please reach out to us for further assistance.
Quick Tip: To ensure your cancellation is processed smoothly, contact us as soon as possible after placing your order.
Cancellation Fees
Good News! All cancellations are processed free of charge. We believe in making the process as convenient as possible for you.
How to Cancel Your Order
To initiate a cancellation, follow these simple steps:
Contact Us
Reach out to our customer support team through any of the following channels:
- Email: cs@sigmahers.com
- Phone: +91 7738989608
- WhatsApp: +91 7738989608
Provide the Required Information
To process your cancellation quickly, please have the following details ready:
- Order ID
- Your Name
- Product Details of the item you want to cancel
Confirmation
Once we receive your cancellation request, our team will verify the details and confirm the cancellation via email or phone within a few hours.
Refund Policy After Cancellation
Once your cancellation is confirmed, you will receive a full refund for your order. Refunds will be processed within 7-10 business days to your original payment method.
Amendments & Rescheduling
Orders can be amended or rescheduled within 24 hours of purchase or before dispatch. Once dispatched, orders cannot be modified or rescheduled.
Note: Our cancellation policy is subject to change. Please check this page regularly for updates.
Frequently Asked Questions
Can I cancel my order?
Yes, you can cancel your order within 24 hours of purchase or before it is dispatched.
How can I cancel my order?
You can contact us via email, phone, or WhatsApp with your Order ID, name, and product details for cancellation.
Is there a time limit for cancelling an order?
Yes, cancellations must be requested within 24 hours of purchase or before dispatch.
Will I be charged for cancelling an order?
No, we do not charge any fees for cancellations.
Can I cancel only part of my order?
Yes, partial cancellations are allowed, and refunds will be processed for the cancelled items only.
What if my order has already been dispatched?
If your order has already been dispatched, you may not be able to cancel it. However, you can refuse the delivery or initiate a return once you receive the product. Please refer to our Return Policy for more details.
Need Assistance?
Our dedicated customer support team is always here to help you with any questions or concerns about cancellations. We're committed to providing you with a seamless and worry-free experience.
Get in Touch
Have questions about cancellations? Our customer support team is here to assist you
- Email Us cs@sigmahers.com
- Call Us +91 7738989608
- WhatsApp Connect Instantly
Customer Support Hours:
Monday to Saturday, 9:00 AM to 6:00 PM IST