Privacy Policy - Sigma Hers

1. Introduction

Welcome to Sigma Hers. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or interact with our products and services.

Important: By using our website or providing your information, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We collect information to process your orders, improve our services, and provide a personalised experience. The data we may collect includes:

a. Personal Information

Name, phone number, email address, billing and shipping address
Age, gender, and health-related details (if you choose to share them)

b. Payment Information

Card or UPI details, collected securely via our payment gateway

Security Note: We do not store payment details on our servers.

c. Technical Information

IP address, browser type, device details, and cookies to improve your browsing experience

3. How We Use Your Information

We may use your information for the following purposes:

To process and deliver your orders
To communicate updates, offers, or promotions
To provide customer support and manage service requests
To comply with legal and regulatory obligations
To enhance website performance, user experience, and product recommendations

4. Cookies and Tracking

Our website uses cookies and similar technologies to:

Recognise your preferences
Improve website performance
Offer personalised content and ads

You can choose to disable cookies in your browser settings, though some site features may not function properly.

5. Sharing of Information

We do not sell or rent your personal data. However, we may share limited information with:

Logistics and delivery partners to ensure smooth shipment
Payment processors for secure transactions
Healthcare partners or clinicians (only with your consent, if required for product suitability)
Legal authorities, when required by law

6. Data Storage and Security

Your information is stored on secure servers located in India. We use encryption, firewalls, and SSL protection to safeguard your data.

Disclaimer: However, no system is completely immune to breaches, and we cannot guarantee absolute security.

7. Your Rights

As a user under Indian data protection laws, you have the right to:

Access, correct, or delete your personal information
Withdraw consent for marketing communications
Request details about how your data is used

You can exercise these rights by contacting us at cs@sigmahers.com

8. Email, SMS & WhatsApp Communication

By registering or making a purchase, you consent to receive updates about your orders, promotional offers, and health tips via email, SMS, or WhatsApp.

You may opt out anytime by following the unsubscribe instructions in our messages.

9. Retention of Data

We retain your data only as long as necessary to:

Complete transactions
Comply with legal and tax obligations
Improve user experience and marketing relevance

10. Third-Party Links

Our website may contain links to third-party websites. Sigma Hers is not responsible for their privacy practices or content. We encourage you to review their policies before sharing any personal data.

11. Policy Updates

We may update this Privacy Policy periodically. Any changes will be reflected with a revised "Effective Date" on this page.

Continued use of our services constitutes your acceptance of the updated policy.

12. Contact Us

For questions, feedback, or concerns about our Privacy Policy, please contact us: